All products directly purchased from us are covered by our product lifetime warranty. Defects in materials and workmanship we will repair or replace free of charge for the life of a product.
Our warranty does not cover any damage caused by accidents, negligence on the owner’s behalf due to improper care, or normal wear and tear.
The life of a product implies till the end of a wearable life of a product. Ferox products are made to last but no item of clothing lasts forever. All products will wear out eventually due to natural wear and tear. Our warranty product will cover the product up until such a time that we asses it to have naturally worn out due to age and use.
Our warranty only applies the original owner.
In order to begin a warranty claim please contact firstname.lastname@example.org with details, photos and explanations were we can progress your claim and organise a fix or replacement if necessary.
Customers are responsible for the shipping costs to Ferox, Ferox will then cover the return shipping back to the customer.
All successful warranty claims are of no charge to customers and we aim to complete repairs or replacements within 30 days.